AI & Automation Workflows Posted 10/4/2026
Add AI Ticket Classification to Existing Customer Support System (UI/UX Design Agency - Scope A)
Project Deliverables & Description
We run a customer support system for Apex Design Studio and currently process around 400 incoming support tickets per day manually.
We want to integrate an AI classification step (using OpenAI / Claude API) to automate the initial triage:
- Classify tickets into Category (Billing, Tech Bug, Account Access, General Inquiry)
- Assign priority (Urgent, High, Normal, Low)
- Draft an internal suggested reply for the human agent to review
Requirements:
- Must have a confidence threshold fallback (if AI is unsure, route directly to human triage without modifying)
- Existing agent dashboard UI must remain unchanged
- Clean, documented webhook / background worker implementation
Stack: Python / Node.js backend with REST API and PostgreSQL.
Required Skills & Technologies
Contract Parameters
Budget Setup
$1,600 - $2,000
fixed Rate Structure
Experience Level
Intermediate
Target expertise level requested
Project Scope
Intermediate
Target project delivery scope
Contract Identifier: 6e6a2f87
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ESCROW FUNDING SECURED$1,600 LOCKED
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