We have a working internal admin tool and want AI email triage inside it, not a separate tool. I need the API call designed (prompting, retries, cost limits), the output validated before it reaches users, and a fallback when the model fails. Customer data must not be stored by the provider. Please explain what you would log for review.

Support and ops teams do this by hand and it is the main reason they need extra staff.

Key Deliverables:

• System Analysis & Architecture: Reviewing existing system, defining integration points, and confirming approach.

• Implementation & Integration Testing: Building core automation with confidence thresholds and fallback logic.

• Production Deployment & Documentation: Final deployment with monitoring, usage documentation, and cost projections.

Requirements:

• Demonstrated experience with Python, OpenAI API, Prompt Engineering, API Integration

• Async communication preferred with milestone check-ins.

• Existing user-facing interface must remain unchanged.

• Must include confidence threshold fallback to human review.

Looking to get started promptly. Please submit a proposal detailing your relevant past experience and expected timeline.