Refund and Cancellation Policy
Effective Date: Wednesday, October 10, 2023
Last Updated : Wednesday, October 10, 2023
1. Refund Eligibility
We offer refunds on digital products purchased through botdigit.com under specific circumstances. To be eligible for a refund, you must meet the following criteria:
- You have purchased a digital product from our website.
- You request a refund within 30 days from the date of purchase.
- You provide a valid reason for the refund request.
2. Non-Refundable Items
The following items are not eligible for refunds:
- Products that have been downloaded, accessed, or used.
- Customized or personalized products.
- Services or memberships.
3. Refund Process
To request a refund, please contact our customer support team at [email protected] and provide the following information:
- Your name and contact information.
- Order number.
- Reason for the refund request.
4. Refund Approval
Once we receive your refund request, we will review it to determine its eligibility. If your request is approved, we will process the refund to the original payment method used for the purchase. Refunds may take up to 10 business days to appear in your account.
5. Refund Denial
We reserve the right to deny a refund request under the following circumstances:
- The request is made after the specified refund period.
- The product has been downloaded, accessed, or used.
- The refund request does not meet the eligibility criteria.
6. Cancellation Policy
If you wish to cancel your order, please contact our customer support team within 24 hours of making the purchase. Orders can only be canceled if they have not been processed or shipped.
7. Contact Us
If you have any questions or concerns about our refund and cancellation policy or wish to request a refund or cancel an order, please contact our customer support team at [[email protected]](mailto:[email protected]).
8. Changes to This Policy
We reserve the right to update or modify this Refund and Cancellation Policy at any time. The revised policy will be effective immediately upon posting on this page. Your continued use of our website after changes are made signifies your acceptance of the updated policy.
By using our website and purchasing digital products, you agree to adhere to the terms and conditions outlined in this Refund and Cancellation Policy.